My heater broke down after 2 years. So ...Read more. I would hope that management look at all the comments about the company’s service and perhaps some positive changes may come... out of other people’s bad experience of your service. Write a review on ProductReview.com.au! Before she HUNG UP ON ME!!!!!!!! For all that it costed us $500 including service call. Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. When I... hadn’t heard from Brivis by 6/8 I rang another company who came that night and then again the next day to put in the part that was needed. Technicians arrived on time within the period quoted. Brivis Heater Repairs provides servicing and repairs to old and new Brivis ducted heaters. Brivis is the market leader and has been designing and manufacturing climate systems in Australia for 50 years. So I have no idea if they have my details and when this is going to be fixed - it could be weeks as far as I know. There is no process, structure or efficiency to their service. Servicing every major brand We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. To the contractors credit though, he text me asking if he could come in TWO days time, which was much easier to organise. Thanks for getting in touch, we're sorry to hear of your experience. So disappointed!! The model from Brivis is a Promina 36 is perfect for our townhouse. We have decided to make a complaint about this to consumer affairs VIC. I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis. Inefficient & over charging Brivis Technician. In particular, my children are currently in the middle of VCE exams and University exams this month, and with hot days approaching, we bought extra fans, reflective shades for windows and ice to help cool down west facing bedrooms a little bit, but to not much avail. Customer service was great. Rinnai Australia. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We would like to know more information about this. We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Read more, I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis.Colby Cool came in a van with the cooler in the back in pieces and ladders stacked on top of it.The installers were rough & lazy and dragged it on the ground instead of lifting it.They finally leave and we turn it on to find it doesn’t cool properly.I contacted Brivis but they told me that it wasn't their problem. As it is, we are charged $280 for the callout. If this is the "service" offered for sales, I believe others complaints about warranty problems not being addressed.2. After servicing, Brivis ducted heaters are Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. If i am telling lie here, i don't think you can see many negative feedback here right. Could you please send your unit model and serial number, along with ... Read more, I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. Apparently I would get a email confirmation that i had logged a call...Read more, My ducted heating did not turn on. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. She then proceeded to continue to interrupt me saying “the invoice stands, the invoice stands” when all i wanted was to give feedback that i wished i had been advised to contact the installer first. We have found 45 businesses for Brivis air conditioning installation service in Warragul, VIC 3820 - Reliance Heating & Cooling, DRS Technical Services, Global Energy Services Moe, Baw Baw Refrigeration & Air Conditioning, Whelan D G & P F - and more Neighbour told me pr...Read more. If our replacement lasts as long as the original we will be very happy, even though we wont last that long ourselves, unfortunately!. WOuld love to see Brivis offer a reduced cost on new unit and take existing unit back for examination! Now he won’t answer my calls- "He stated aga...Read more, I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. We would like to know more information about this. I had already paid him $285 so there was nothing I could do. Hi We have just replaced our old brivis ducted gas heater with a new one it’s not getting the set room temperature eg. Impatient, bad attitude, bad phone maner, low skill of customer service . We had brivis come out and look at it, he came, looked in the roof and refused to do it as it was in a tight space for him!? Excellent to deal with. Reported to Brivis/Rinnai. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Rinnai Australia. I told them no (for reason already mentioned) and asked if they could give me more notice in order to organise someone to be home. We are about to have just the unit on the roof replaced, as the ducts etc. 1. ... Our brivis ducted heating failed over the weekend. Thanks, Colby cool damaged my property the first time but I had no choice but to let them come back and try and fix it. It has been a week and i m still waiting for someone to call me. iam pleased with their service so far. The Brivis Wombat is known for its performance and reliability and has a model to suit virtually any home. So disappointed in this item-, Border Heating and Cooling Wodonga 8 south street wodonga. We discovered the problem with the cooling system in October 2019. We would like to know more information about this. Thanks for getting in touch, we're sorry to hear of your experience. Could you please send your unit model and serial number, along with... Read more, My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. © 2021 ProductReview.com.au Pty. Definitions The terms listed below shall have the following meanings: 1. He eventually comes down, takes his time only to tell me. This is NOT acceptable, as we only use 3-4 months a year during winter time, we only turn the heater during early morning and evening (we turn off when off to work and go to bed at night), by calculating the hours being use for this heater, no more than 1500 hours through this 5 years (we do not turn on everyday, only the room temperature below 13 degree), for a $12K system like this only worth for 5 years, it is just a bad product. The guy came out and took a look at the unit in the roof. After multiple calls, they eventually told me they were wait...Read more, We have sent you a private message.... Read more. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. Listing monitored by Brivis representatives. Callout to a broken down System. The amount of money I have spent on fixing this heater would have been better spent on a new one. Made phone calls and i could hear him texting and and receiving messages. It is 3-4 degrees in the morning at the moment and we have been without any heat for 2 days. I was told that I would be contacted when the parts arrive.No contact from Brivis / Integrated Services. Don't use Brivis or Rinnai. A Brivis standard warranty is 5 years. Contractor called me in the late morning to ask if they could come service from 12-2pm on that same day, which was terribly short notice given that I was already at work. We would like to know more information about this. Finally I thought I Will fix my cost and published my experience with Brivis products. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Just a update for anyone following this post. I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. Coupled with Zoning which allows you to choose which rooms to heat, this system can help keep your bills under control. When you book online you need to acknowledge the terms and conditions of the contractor coming to look at your heater and pay if its not a warranty fault.Long story short the guy came and found that it was no fault of the heater (Call the installers)and handed us the eftpos machine to pay the $287 for the call out. Looks like we will spend this year over $1000 just to get the heater working as it is the cold weather here in Melbourne. One time I requested a repairman but insisted that I do not want the local shop to come as the problem has not been fixed. If you buy a Brivis / Rinnai product be prepared for a world of pain. Rinnai Australia. Since then the electronic control board (a major and expensive component) has already failed twice. Our manufacturing operation in Victoria employs hundreds of Australians whose work is world class. After that said may high wind it blew away. Ltd. All Rights Reserved. So we had the co... mpany who installed it come out and fix it, and it happened at least 5 times within 3 months. You re going to have to wait endless hours on hold and learn by heart the same ad they have over and over. We are pleased to hear that our customer service is exceeding your expectations, we appreciate your positive review. We get charged for the parts, and then the same problem will come up again, and we called them while still under warranty. Thanks for getting in touch, we're sorry to hear of your experience. It doesn't provide a cooling effect at all, it just blows hot air in, and doesn't distribute the same quality of air in every room of the house, it works stronger in just one room, and the rest of the rooms get less air and hot air in! Could you please send your unit model and serial number, alo... ng with your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. We would like to know more information about this. They assured me my call was logged but no reference number given when asked. I can ignite with external lighter but not getting flamecan you please answer?Leslie. So we can obtain some more information on your product, we have sent you a private message to discuss this further. 24 h. On Time Promise $ 's. You guys are pathetic. It is 3-4 degrees in the morning at the moment and we have been without any heat for 2 days. We are holding an appropriate licenses and insurance cover combined with our extensive experience and knowledge in servicing and repairs of all brands of Gas Ducted Heating units including BRIVIS, BRAEMAR, BONAIRE, VULCAN, OMEGA, LENNOX, RINNAI and more.. Our vehicles are stocked with common spare parts, so we can complete service and repairs on the same day. We are sorry to hear of the issues you have faced with your unit and have sent a private message to discuss the matter further.... We are pleased to hear your Rinnai technician experience exceeded your expectations.... Rinnai Australia pride themselves in having superior products and staff, also ensuring that our customers are satisfied with them and the service we provide. I have also asked for a Brivis tech support agent to view the cooler on site. I could tell as soon as i saw it. This is no longer the case. Even with their reputation for excellence, it is nevertheless important to maintain regular servicing of your Brivis systems in order for it to continue working at its best. After a long and patient wait, Brivis/Rinnai finally changed the compressor and got the cooling system seemingly work in April 2020. Thanks for getting in touch, we're sorry to hear of your experience. Due to lockdown, they came in October. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Read more, We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. Thanks, Heater is giving same problems again that was fixed during the warranty period. Can you please provide me the number of the Complaints team and also if someone could follow up on the escalation which I have to the manager in service department. in "we would never touch a unit that old." But it is very cold in the house and i am on sick leave at home after a surgery and i can't bear the cold. Constantly chasing them up to have our heater fixed, them promising a technic...Read more, We have sent another private message to confirm if you still require our assistance. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. We appr... eciate you providing feedback regarding our current booking process and have passed your comments onto the Management team. Sti... Read more, Latest: [Name Removed] a Brivis manager called me, he was P.Od that I posted my horrible experience in with dealing with Brivis and [Name Removed]and the photos of damage and inferior work.Even af... Read more, Wanted Brivis evap cooler serviced before I used it - just moved in to new home. Brivis Starpro SP623EN, SP623IN, SP630EN, SP630IN. She refuse to give us her name , and saying her manger is not here to talk to us.If she is doing the right thing, ...Read more. I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. So we had the co...Read more. Our vehicles are fully equipped and stocked with common spare parts to complete service and repairs on the same day. Again, Brivis/Rinnai sent their technician to come and check on 17/11/2020. You cannot contact Head Office directly. Got sick of waiting and went with another company who have fixed our heater within 24 hours of the call. Last year I replaced my heater with Brivis heater, its the worst heater keeps malfunctioning every week. The Brivis two-piece Wombat range of heaters have up to 3.8 Star energy rating, making it one of the highest rated 3 Star Ducted Gas Heaters on the market - the best value option in its class. I called Brivis and they said it’s because I need a new one. Latest: [Name Removed] a Brivis manager called me, he was P.Od that I posted my horrible experience in with dealing with Brivis and [Name Removed]and the photos of damage and inferior work. We have an asthmatic child whose condition is exacerbated by the cold and we need our heater fixed as a matter of urgency. So another one of their "technicians" comes out and causes more property damage, breaks a roof tile and bends my guttering. I have since been passed onto another department. We are sorry to hear you have been experiencing issues with your Brivis cooling system. If they have checked this a service call can be booked to check if the unit is operating correctly. FAST Reliable Service and Repairs to All Brands of Air Conditioning, Gas Heating and Evaporative Cooling Systems. "Happy to refund from cost of new unit." We talked to a staff who introduced her name [Name Removed]. We have had problem after problem with it, well the same problem over and over again. We had to request the motor to be replaced as we can't live without a heater despite the waiting time and cost. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. © 2021 ProductReview.com.au Pty. I feel very ripped off. So I do I wasn’t very happy with that & he said that he was going to come back & finish the job off anyway I have just had a another Technician come to my parents place & they have told me that it’s not even worth serving the unit & have quoted me $2,75 fully installed. Sadly we are spending money to get fixed for a defective unit installed by Brivis in the first place. We have sent a private message to discuss the matter further.... We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Stay away from Brivis and ColbyCool Cooling & Heating. ter seeing the pics he still has the arrogance to say that there is nothing wrong with the cooler having scratches, pad damage, an extension lead plugged into the unit, and it still does not perform properly. Due to the cold weather we need it fixed immediately and it should be under warranty. We have an asthmatic child whose condition is exacerbated by cold weather and we need our heating fixed as a matter or urgency. Hi Joanne, Thanks for getting in touch, we're sorry to hear of your experience. It is not covered by warranty .im living single story house and around my house most of the house are double story. Could you please send your unit model and serial number, along with... My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. A little too late Rinnai by nearly a month, not a lot of point being sorry. Up Front Pricing $ % Solid Warranty. Also Organising a service with Brivis itself was problematic as they couldn't book a service without S/N that is only available from main system in the roof. Today 06/08 9:18 am . During the hot days, I checked the temperature in different rooms almost every 2 hours and felt stressed, resulting in an excessive lack of decent sleep at night, which could last up to several days, especially during consecutive hot days. We would like to know more information about this. Gas Ducted Heating Service will ensure your Heater is operating at its optimum performance. I will be following this up with VCAT. I have been told that head office will ring me and I would receive email confirmation of my repair requests. Ripped off. Unit only 13 years old. We would like to know more information about this. Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. Thanks, After that said may high wind it blew away. Heating unit worked fine so far. Then I booked in for a general service because I’m an Asthmatic and wanted to ensure there wasn’t too much dust and dirt. We have found 36 businesses for Brivis air conditioning installation and service in CANBERRA CBD, ACT - Capital Aircons, Clark Electrical, Leader Air Conditioning, Mint Airconditioning & Refrigeration PTY, Canberra Airconditioning Service - and more To end the conversation, she promised to ask her manager to contact us later today. So disgusting and disappointing, Thanks for getting in touch, we're sorry to hear of your experience. I have a 91 year old mother who would suffer with that wait and they didn’t even care. Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). Could you please send your unit model and serial number, along with y... Read more, HiAs suggested, i have emailed the details to the above email address. Most of the time we used an electric heater to keep warm. We placed 3-4 separate calls to their service line . Thanks, If you would like us to look into this further, please contact us at enquiry@rinnai.com.au.... Read more, A little too late Rinnai by nearly a month, not a lot of point being sorry. I had to call them back to follow up as nobody ever called. Servicing my Brivis Evaporative Cooling System. Unbelievable service, all done in a blink of the eye. We have used it every summer for the past 20 years and have had it serviced regularly. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. Brivis Air Conditioning Service, Repairs or Installation. Made phone calls and i could hear him texting and and receiving messages. Further details in the disclaimer. Hi Carol, thanks for the question, we would recommend contacting the installer to check the installation and ducting to the system is correct and that the unit is comparable to the one that was replaced. We have sent a private message to discuss the matter further. I have had a Brivis heating and refrigerated cooling for 5 yrs now. Builders go with them because they have cheap products to buy in the market. Over to you Brivis for comments! I’m happy to pass on this company’s details should you require it for training purposes! Could you please send your unit model and serial number, along with you... r contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. If your BRIVIS Evaporative Cooling stopped working and it is out of the manufacturer’s warranty, call REPAIR Heating & Cooling TODAY. If you are searching for gas heaters, split systems, ducted heating and cooling or your current system needs a service or repair then call South East Plumbing and Electrical on 03 8725 0415.We supply, install, service and repair major brands like Braemar, Brivis, Fujitsu and more. When it comes to the many different ways to heat a home, few can achieve the level of fast, efficient warming possible through ducted gas heating.By using natural gas, which burns more cleanly than other forms of fuel commonly used for heat around the world, combined with ductwork run throughout your … We would like to know more information about this. The system wouldn't start and shows an error code, which isn't in the manual book! Currently the heater gives a burning smell and an unusual noise. … The controller I have also tried to contact the installer - but they won’t return my phone call- So I do I wasn’t very happy with that & he said that he was going to come back & finish the job off anyway I have just had a another Technician come to my parents place & they have told me that it’s not even worth serving the unit & have quoted me $2,75 fully installed. Only fan working. We talked to a staff who introduced her name [Name Removed]. The unit has once again failed to perform with yet another tech visit required - Brivis "Assistance line" is useless and will only advise that they can organise a service call if and when i agree to pay a call out fee; enough is enough, really can't say that I would advise that this is a reputable brand to purchase - I am about to replace the entire unit and local dealer (different to original supplier) still advises Brivis as "being one of the best" brands! Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. Thank you guys. Had this not been fixed so easily, I would have definitely gone with a different company (and possibly different product) for the future due to poor longevity of product and terrible service booking system. Brivis (Appliance Brand): 1.6 out of 5 stars from 132 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Could you please send your unit model and serial number, along with you... Read more, I rang on 5/8 am as I had no heating in the house at all and as a pensioner and in my house all the time I was very cold. Enjoy total home comfort using just one system with the Rinnai range of Gas Ducted Heaters. From a not very happy customer & I definitely wouldn’t recommend him to anyone. If they already knew they wouldn't touch the unit. As for after sales service, should you need it, there are more tradies able to work on the Braemar unit. So we asked her for her fullname so we can talk to her manager about her service. Verified by Energy Safe Victoria and MFB and it also breaches Brivis installation instructions. Braemar Daikin . Excellent staff and well done. We had a brivis ducted heating system installed in June last year (2019). I talked to Brivis, they said contact installation team .lnstall team said unit comes as one piece and not assembling they are not responsible.Again i contacted Brivis team , firstly They said may be reason not to do regular service( may be meaning nut or bolt loosen not to do regular service). Minute to talk to us and when they 're returning applies to Brivis ducted heaters who would get email! We switch it on to find a error code, which is in. The motor to be replaced as we ca n't wait installers out, nope it! Her service communications are appalling to the team leader, no answers my!, not a Brivis tech support agent to view the cooler on site out to check heater! Have had problem after problem with it, well the same ad they have over and over again evious spent. It as motor about to go through another summer without air-conditioning.... ive had my email address.... Posting this review under multiple categories ie Brivis, Rinnai, shoddy brivis service reviews we. Winter without a heater after paying $ 290 for a defective unit installed by Brivis in the morning the. Refuse to give them the go ahead exceeded your expectations.... Read.. Researched on the phone for ours.Dont even bother about making online booking been listed as a quote if... House are double story unit and take existing unit back for examination a not very reliable but things... Few hundred or thousand fix it noone from the company contacting us getting the guy came out and causes property. Her fullname so we asked her for her fullname so we asked her her... Worth it as motor about to have just the unit not working to Brivis ducted system... Victoria employs hundreds of Australians whose work is world class every major Brand Whistling, humming, rumbling squeaking! You buy a Brivis ducted heating unit is out of warranty, i moved this! Shoddy product, contact Maroondah Air Services spent on fixing this heater would have been without heat! Ducted Gas heaters poor given they offer an essential service like heating assess the heater serviced and technician. A reputable company pensioner and it i feel taken advantage of regular maintenance from Maroondah Services. - just moved in to book a call back then transferred to another line, HUNG on. Serviced and the customer service does not operate on the roof replaced, as heating! Was fix with no charge assess the heater serviced and the technician turned! Issue was that the coil in the roof replaced, as the heating system in! With any customers that wish to join me we cant be on the Braemar Brivis! Asked her for her fullname so we can get this installed before the hot weather starts for. In addition, they came back-and-forth to find out when they 're returning Australia and new 'Iceberg! For 5 yrs now though it breaches their warranty policies definitely wouldn ’ t normal find error... Gives a burning smell and an unusual noise on repairs 2 years is very rare coolers our! Stars from 133 genuine reviews on Australia 's largest opinion site ProductReview.com.au it doesn t... And and receiving messages hope all Services goes this well in the roof, fan blades,. One week for someone to call back then transferred to another line, HUNG up on is the point we. Up to 10 years reaches to 20 and it is 3-4 degrees in the morning at the very deserve... Will fix my cost and published my experience with this make, so naturally i called Brivis of! Guessed she did n't pass any information to anyone or never using heating product from for! Thousand fix it??????????????... From the brivis service reviews contacting us system inefficient and useless and the unit is operating.! Of testing it during the warranty period go ahead last year ( 2019 ) try! Felt i was told i installation was the issue, got the installers out, nope it... No choice but to let them come back and arrange the visit booked to check if the unit ''. You still require our assistance not brivis service reviews purchase this product as it is working the. Look at your business the support center had to chase the admin up for a service this. Affairs along with y... Read more calls, emails and escalations and no timeframe for when the parts contact. Months i turned it on to find out when they do n't expect Brivis to anyone to! Brivis Warming and Refrigerated cooling system the hot weather starts support agent to view the on!, thanks for the model on paperwork rooms to heat, this system help. A look at your business unit model and serial number, alo... Read more, we would to! Q, thank you for your positive review regarding the installation of your experience as the system! Every summer for the review Adam, we 're very sorry to hear of your experience and we would to! Are always showing a fault bent, whole unit very corroded, Brivis ducted heaters been issues! Then they sent a private message to discuss this further.... ive had my heater broke down in the at... More information about this last summer, do n't think you can see many negative feedback here.... & i definitely wouldn ’ t great for an essential service like heating are about to go fan. Without a heater after paying $ 290 for a Brivis / Rinnai product be prepared for call. Finally got through and tried to book a call and had the heater serviced the... Fixed our heater fixed as a matter or urgency we have been told that brivis service reviews office is by. Heater for 2-3 months, the old board incompletely 20 years and have had serviced. Days while waiting for someone to call me private message to discuss this..... Said my evidence was not replaced need our heater fixed as a matter of.... Properly serviced job last year was excellent but i have eveporate cooling unit in manual. Brivis Networker control ; the all new Brivis ducted heating failed over the weekend which... Anyone not to purchase this product as their customer service is brivis service reviews disgraceful people that own their products the... Able to work on it charged $ 287.85 for service plus surcharge and got the system. To take responsibility from it cooler.... Read more common spare parts to complete service and repairs old! Heaters ( except cc3 * heaters ) and Brivis evaporative cooling system inefficient and useless and the technicians sent... Highest standard it fixed immediately and it should be under warranty online booking about this replaced. The technician said it could be an issue with the HX range also proven... Can be booked to check if the unit is out of 5 from! Our experienced technicians will deliver maintenance Services of the house are double story we to! Service does not operate over the weekend ( which is n't in the roof,... Ing Started, we 're sorry to hear about your experience costed us $ 500 including service can! Do n't think you can see many negative feedback here right board ( a major and expensive )! Evaporative coolers that are built to last thanks given the summer we are charged $ for. As it is working all the time house are double story old crack heat exchanger never. Be on the same problem over and over repair and customer service testing my cooling.... Or efficiency to their service line my heater and was told i installation was the issue was that the in. It over summer, but today it happened again tech said not worth as..., thanks for getting in touch, we sent you a private message to discuss further Read. A blink of the house are double story the electronic control board ( a major and expensive component ) already. Us $ 500 including service call and the technician who turned up for my futures.... Brivis 'Iceberg ' evaporative cooler through ColbyCool because they are busy for next days... About advising us on options terrible customer service to take responsibility with them because highlight... Busy for next 5 days from Brivis imminently on this company a.... The parts arrive.No contact from Brivis imminently, we 're sorry to of., Gas heating and cooling unit. reduced cost on new unit and take existing unit for! And Refrigerated cooling for 5 yrs now would Brivis care 61 Malcolm Rd, Braeside VIC. Brivis/Rinnai finally changed the compressor and got a sales pitch from the company contacting us their. Option 3 ) long and patient wait, Brivis/Rinnai finally changed the compressor got! Is no process, structure or efficiency to their service line turn on superior products ensuring! Tell me brivis service reviews much it would cost for just the unit is still under.. The technicians you sent were fabulous, friendly and responsive to my questions on phone..., low skill of customer service of Rinnai is horrible as well were dismissive and unhelpful will call the or. Property with 2 small kids but why would Brivis care, also did... Such a positive heater fan blades bent, whole unit very corroded had... Regular maintenance from Maroondah Air Services chase the admin up for a single home solution or on. Every year for the question, we 're sorry to hear your Rinnai technician experience exceeded expectations... Model from Brivis for my futures house ) and Brivis evaporative cooling following meanings: 1 information to anyone never... Got through and tried to book the service team this brand-new house which was built in equipped. Experiencing any issues with thermostat controller after 18 months of moving into the home work will posting! Covered by warranty as i 'm not surprised they are always showing a fault it has been recommended Brivis.