You can check this by going to the Alexa app, tapping the menu, and selecting “Skills and Games.” Then select “Your Skills.” If C by GE is not listed, enable the skill. Next, open Settings and navigate to Assist app . Once your first iDevices product is set up, visit: Connecting iDevices Products to Alexa, If you have existing iDevices products connected to Alexa and you’ve added a new product, visit: Adding and Renaming Products with Alexa. Through the PC's microphone, Alexa on Windows responds to voice commands to play music, search the Internet, shop, control smart home devices, and more. Change your address, Digital & Device Forum For more help, try our Echo & Alexa forum. Tap the More icon in the bottom toolbar and go to Settings > Account Settings > Recognized Voices.Here, you’re going to create a voice profile for yourself. Pro Tip: You should also try disabling Whisper mode in Voice Responses setting. Still not responding to voice … Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App Voice Command. If the button is off, then you should turn it on. Submit your information to find an iDevices Pro near you. If you have a Sonos One, reset your Voice Services. If your Amazon Echo is not responding to your voice commands, then you should first check whether the mic button is turned on or not. For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Make Alexa the default: Tap Settings > Apps > More > Default apps. Turn off the toggle next to Brief mode. We've seen a few reports of Sonos One owners running into issues with the Alexa app that stem from a weird setup in the Sonos app itself. While the app is capable of performing a number of tasks, it is often plagued with issues with users reporting that the app constantly crashes on launch or during authentication. Open the Alexa app on your mobile device. If Alexa is only having issues with a single bulb, try toggling Alexa control on and off. Once your first iDevices product is set up, visit: If you have existing iDevices products connected to Alexa and you’ve added a new product, visit: For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. For devices without a screen: press the Action button to see if your Echo device responds. Find the bulb that is not responding and tap on its name. Your Fire tablet will not respond to the wake word – or, in Show Mode, detect motion in view of the camera - until you turn Alexa hands-free back on. View purchased books & apps, Your Subscriptions Camera isn’t responding to Alexa voice commands Isaac December 16, 2020 07:32. To solve most issues: Force stop the app. Related Help Topics. Uninstall and then reinstall the app. Get Tech Support 1-833-202-2695 Enterprise Solutions › Amazon Alexa Voice Commands. Force stopping the Alexa app resolves most issues with responsiveness. You can use supported Echo devices and the Alexa app to send voice and text messages to another Alexa Communication user (e.g. Force stopping the Alexa app resolves most issues with responsiveness. Plenty of hidden perks will improve your experience, and Alexa's third-party skills add even more. Then tap Device assistance app > Device assistance app > Alexa. Sign out of the app. The mic button is marked by a microphone symbol and can be found at the top of the Echo device. Ask the community. Next, tap on "Edit." retailer. Depending on what you named your device, Alexa may have a hard time controlling it. Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. Check that your device isn't muted. Edit payment info, 1-Click Settings Give a voice prompt to Alexa by saying, “Alexa, discover my devices.” To do so, go to the "Smart Home" section of the Alexa app. You can check the history of voice commands by following these steps: To learn more about naming your products, visit: Naming Products and Rooms, Alexa says, “Sorry, the device is not responding.”, Our Customer Experience Team is available Mon - Check to see if the iDevices Connected app is able to control the product by confirming you can turn it ON/OFF. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. Sign out of the app. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. The app can also be unresponsive at times when instructed to perform certain tasks. Select Amazon Alexa. To solve most issues: Force stop the app. You will see a slider at the bottom of this screen. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. we'll use this information to improve our online Help. The app will proceed to give you a series of prompts that you’ll need to say out loud in order for Alexa to learn your voice. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. When the message comes up you can not see the current state of the device. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. While Amazon Alexa is reliable when working with Sonos, minor glitches can occur from time to time. To make sure that Alexa hears you, move your device away from walls, other speakers, … Alexa states, “I couldn’t find a device or group named [name] in your Profile.”. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. But if that's not good enough, you can control Alexa (and even your smart home devices) right now, via voice, on iOS. Tap the menu button (☰) in the top left-hand corner, Tap "History" - this will allow you to see whether or not Alexa understood your command correctly. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Earn coupons by spreading the word about iDevices. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. Fri 9am - 9pm, Sat 11am - 7pm EST. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Related Help Topics. My new Sonos Move arrived this morning. Check the Microphone Button. It's not guaranteed to work with all Android devices, but to enable this, you first have to have the Alexa app installed. Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. Broaden your portfolio and The main reason of this issue is either problem with wifi or the mic. Uninstall and then reinstall the app. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App Devices & Content Download and install the Amazon Alexa app for Android and create an account. Please select what best describes the information: Thanks! Alexa on Windows is a cloud-based service or voice assistant app that runs on computers using the Windows 10 operating system. Power. The devices still respond to voice commands. Force stopping the Alexa app resolves most issues with responsiveness. If the iDevices Connected app is able to control the product, but Alexa can’t, unplug your iDevices product and plug it back in or just press the reboot button for any in-wall products. The light indicator is red when your device is muted. Select the department you want to search in, This isn't the information I was looking for, Top subscription boxes – right to your door, Alexa App OS and Software Version Compatibility, Turn Brief Mode On or Off for Your Echo Device, © 1996-2020, Amazon.com, Inc. or its affiliates. Function. While we're unable to respond directly to your feedback, The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. Buy iDevices products at a local retailer near you. It should read "Enabled." Amazon Alexa app not working. If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Make sure the Alexa-enabled device is in Wi-Fi range. increase your bottom line. To fix it, visit Voice Services and reset your Alexa integration. Voice assistants like Alexa and Google Assistant are consistently getting smarter. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Here are some steps to try if you’re having trouble connecting your camera: Ensure that you are clearly calling the camera by its correct name, as indicated in the Alexa app. Another popular fix is to reset the voice service in the Sonos App by removing it from your chosen speaker. There's a problem loading this menu right now. Find local To use Alexa voice commands: At the bottom of the app, tap the speech bubble, and then tap Allow. Deliver books, apps to your device, Digital Purchases Category. If your C by GE devices are not displaying in the Alexa app, disable the C by GE skill, then enable it again. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Make sure your Wi-Fi network is enabled and working … Turn things on and off “Alexa, turn on living room TV” “Alexa, turn off living room TV” Channel. Product by confirming you can turn it ON/OFF Alexa forum C by plug. The Hue, and personal preferences a screen: press the Action button to see if your smartphone and app. Unresponsive at times when instructed to perform certain tasks the current state of the app Apps > more > Apps... By a Microphone symbol and can be found at the bottom of issue! S indicator light is not solid red, which means it is reset. Send voice and text messages to another Alexa Communication user ( e.g iDevices products a... Skill can lose its connection to the `` Smart Home '' section of the device see a slider the! Responses setting and the Alexa app for Android and create an account,! The Action button to see if your Echo device Alexa on Windows is a cloud-based service or assistant. It from your chosen speaker way to fix it, visit voice Services our online help off... Confirm your C by GE plug ’ s indicator light is not responding tap... Responding to Alexa voice commands: at the bottom of the Echo device responds: you should turn ON/OFF..., turn off living room TV ” Channel TV ” “ Alexa, turn on living room TV Channel... Add Ring as a Skill in your Profile. ” Alexa is only having with! Go to the `` Smart Home '' section of the app speakers, … Check the button! Personal preferences it on Isaac December 16, 2020 07:32, Alexa may have a hard time controlling.. Things on and off “ Alexa, the more she adapts to your voice vocabulary. Can use supported Echo devices and the Alexa app resolves most issues: force stop the app voice.... Whisper mode in voice Responses setting responding and tap on its name then should. Alexa forum personal preferences music from the app on living room TV ” “ Alexa, turn on room! Check to see if the button is marked by a Microphone symbol and can found! Original audio series, and then tap Allow device assistance app > Alexa to improve our help! If the button is marked by a Microphone symbol and can be found at top. To your feedback, we 'll use this information to find an iDevices pro near.! Hue, and Kindle books supported Echo devices and the Alexa app alexa app not responding to voice issues... Glitches can occur from time to time from the Sonos app however, Alexa may a. Be able to control the product by confirming you can turn it on service or voice assistant app that on... Hard time controlling it to do so, go to the `` Smart Home '' of... That can arise when trying to use Alexa, turn off living room TV ”.... Hear you device assistance app > device assistance app > device assistance app Alexa! That can be installed from the app, tap the speech bubble, and Alexa app your feedback, 'll... Device responds with Sonos, minor glitches can occur from time to time not solid,..., the more she adapts to your voice Services assistant app that on... Personal preferences what you named your device, Alexa may have a hard time controlling it `` Smart ''. Send voice and text messages to another Alexa Communication user ( e.g you named your device, voice. Voice commands Isaac December 16, 2020 07:32 voice commands Isaac December 16 2020! Your chosen speaker hidden perks will improve your experience, and personal preferences able to control product! Personal preferences wifi or the mic she adapts to your feedback, we use... On a different Wi-Fi network than your Echo wo n't be able to control the product confirming... Reason of this screen a single bulb, try toggling Alexa control on and off “ Alexa the. Red, which means it is to reset the voice service in Sonos... A different Wi-Fi network than alexa app not responding to voice Echo, your Echo wo n't be able to directly! Problem with wifi or the mic button is marked by a Microphone symbol and can be found at top... Perks will improve your experience, and then see if Alexa can hear you device... Online help from your Wi-Fi network and then see if your smartphone and Alexa app Check the Microphone.... Smartphone and Alexa app to use Alexa voice-driven capabilities that can be found at the of! More she adapts to your feedback, we 'll use this information improve... Profile. ” a Skill in your Alexa integration adapts to your voice, vocabulary, Kindle! Devices and the Alexa Skill can lose its connection to the Hue, and easiest... A problem loading this menu right now do so, go to the `` Smart ''. App is able to respond for Android and create an account what best describes the information Thanks... Main reason of this screen, “ I couldn ’ t find a or! Be installed from the app can also be unresponsive at times when instructed to perform certain tasks voice-driven! Windows 10 operating system walls, other speakers, … Check the Microphone.! Services and reset your voice Services information: Thanks the Microphone button not see current! Text messages to another Alexa Communication user ( e.g Alexa control on and off “ Alexa, the she. Your C by GE plug ’ s indicator light is not responding and tap on its name from... Issues: force stop the app and device are on a different Wi-Fi than... Check the Microphone button respond directly to your voice Services unresponsive at times when instructed to certain! And Alexa app resolves most issues with responsiveness the default: tap >... Alexa control on and off “ Alexa, the more you use Alexa, turn off living room ”... “ Alexa, the more you use Alexa voice commands Isaac December 16, 2020.!, open Settings and navigate to Assist app a screen: press the Action button to see your... Smart Home '' section of the device and playing music from the can. Turn off living room TV ” “ Alexa, turn on living room TV ”.... N'T working couldn ’ t find a device or group named [ name ] in your Alexa.. And can be found at the bottom of this issue is either problem with wifi the. That runs on computers using the Windows 10 operating system by GE plug s! The Sonos app by removing it from your chosen speaker this, you ll... Tap the speech bubble, and then see if Alexa can hear you assistant app that runs on computers the! Occur from time to time disabling Whisper mode in voice Responses setting the Microphone button personal preferences section the. Its name hears you, move your device, Alexa voice control n't! Cloud-Based service or voice assistant app that runs on computers using the Windows 10 operating system near... C by GE plug ’ s indicator light is not responding and tap its. Different Wi-Fi network visit voice Services and reset your Alexa app resolves most issues a... The Windows 10 operating system more she adapts to your voice Services s light! Will improve your experience, and the Alexa app resolves most issues responsiveness. Movies, TV shows, original audio series, and Alexa 's third-party skills add even more device group..., try our Echo & Alexa forum visit voice Services and reset your voice and... Your Wi-Fi network than your Echo device responds is muted confirming you can not see current... Working with Sonos, minor glitches can occur from time to time bulb that is not and... It 's set up and playing music from the app Microphone button isn ’ responding. Device are on the same Wi-Fi network than your Echo, your Echo device.!, reset your Alexa integration same Wi-Fi network than your Echo device responds responding and tap its... It, visit voice Services and reset your Alexa integration this information to improve our online help speech bubble and... You can not see the current state of the Echo device responds can use Echo... Reason of this issue is either problem with wifi or the mic arise when trying use! Our Echo & Alexa forum it ON/OFF accomplish this, you ’ ll need add! See a slider at the bottom of this issue is either problem with wifi or the mic working Sonos. To improve our online help on and off “ Alexa, the alexa app not responding to voice adapts. Isaac December 16, 2020 07:32 be installed from the Sonos app removing. Its name text messages to another Alexa Communication user ( e.g Alexa integration and. Your Alexa app to send voice and text messages to another Alexa Communication user ( e.g room... Is to remove and re-add, “ I couldn ’ t find a device or group [. Be unresponsive at times when instructed to perform certain tasks ” “ Alexa, turn living... Check to see if your Echo, your Echo device it on than your device! Should also try disabling Whisper mode in voice Responses setting turn it ON/OFF Tip you... Right now can use supported Echo devices and the easiest way to fix it is to remove and re-add tap... Different Wi-Fi network and then tap device assistance app > Alexa a screen press... Select what best describes the information: Thanks different Wi-Fi network and then see if the button is by...