On the the game I play it gives me the message. Most probably due to a drive’s failure. You may want to look at the PS4 Compatible External HDD list. I turned on my ps4 and I got a message saying I need to repair the device and when I select repair it didn’t work and I got another message saying I need to format it and I got a error message saying I can’t format it then it says the connection was lost but it’s still plugged in now I kept rebooting and trying different methods and now the light is turned off on the hard drive. Please connect it to a PC and check whether your PC recognizes it or not. You can preview the file by double-clicking on it. I hope your USB card was not burnt, because this action usually (not always) happens when a serious hardware failure occurs. Nothing is detected. Make sure also the second end of the cable is properly fixed into your external hard drive USB port. When I plugged it in with the cable provided, the PS4 would not recognise it. I have the screenshots but I do not know how to pass them. Connect it first to a PC, does it light up or not? I got my hdd and it worked great for awhile. Try to rebuild PS4 database and it should work. Format your external HDD via DOS mode on your computer, this should fix it. No I turned off the ps4 while waiting your response and I contacted Sony and they told me that if it say to format I have to format. If this doesnt work go to safe mode by holding down the power button then select rebuild database and go from there. I have another extendet hard drive which is toshiba canvio 1tb and ps4 slim recognizes it and works perfectly. Best answer: Yes, Xbox 1 supports third party external hard drives to be used to serve as either the main storage or backup storage. P.S. When I try to move games to it, even just one, it starts then seems to hang for hours making no progress. I restarted the ps4 but still the same? Check your USB port on PS4, it might be damaged. 1. Then it’s the PS4 system software itself. As for the first console on which you were originally playing the game, the PS4 system learned that the game files were on an external storage, and when you try to play the same game from the disc, it will keep requiring the external storage on which the game was installed. It can immensely help in your situation. According to my experience, this is an error in the PS4 system itself, not the external HDD. Thank you for sharing your experience. So I can’t backup my data. Ughhhhh I’m just going to count it as a loss thanks for responding, i have two discs and i play with my friend on two separate ps4s at my house and i moved a game from a external hardrive to the other ps4 and it said that it will delete fallout and i said ok but when i put the disc in the 2nd ps4 it says it need the external hardrive and when we put it in we can play but on the other ps4 it requires the external hardrive aswell . Most probably it will work. This might happen due to a system conflict. So if it is the external drive then how hard is it to get memory moved off the broken one to the new one?? An easy set-up lets you plug in the drive and start downloading content in moments. I’d like to add that the seagate drive was bought 4 months ago. I also tried to connect it to the PC and although it does recognize it, I do not have the option to format it. 1. The catch is this: the videos are less than 1GB each and I have around 650GB free on my 1TB external HDD. So I was playing a Fifa game and my brother disconnected my 2 tb Seagate external HD and I tried to connect it back and just didn’t recognize and all I hear is beeping noises. Do you see it? The PS4 external hard drive is fully encrypted and the data cannot be detected by a third party system. May this help someone resolve their problem. The light comes on HD so cable is working surely, sometimes it’s flashed sometimes it’s solid. My 2 tb hdd was working fine then one day my ps4 says it doesnt work that the hdd needs to be usb 3.0 and i dont know why its doing this everything is up to date. So I decided not to read everything here sorry, my 4tb external which was working, has possibly taken a small knock, not sure if it’s that or just that it’s been disconnected ‘unsafely’. When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong? *sigh* it looks like I might have to get a new one… It would be nice if I didn’t lose all of my data on the drive… I moved ALL of my stuff over when I got it… I knew these things were fickle and I didn’t even think about it. I purchased a new 3.0 USB cable and was able to get the PS4 to acknowledge the HDD. Try to pull out the internal hard drive of PS4 Pro and connect it to a PC, and go diagnose it with error check. I am sorry to say that if your external hard drive works fine on a PC, some conflicts are occurring within the PS4 system that prevent it from recognizing the external hard drive. I cannot really know where the problem is until I do several tests on the external HDD and the PS4 itself. Replace the HDD cover and you should be good to go. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. So, if you get a new external hard drive, he can continue from where he ended. It strongly depends on the capacity of your hard drive and the performance of your computer. Ok so system is updated, it is plugged in to the usb slot and checked it on pc, seemed ok! I rebuilt from safe mode and still same results. Re-downloading the game and re-installing it should fix that. Most probably it will work fine. That’s quite nice. Still can’t recognize it. Failed again as PS4 never reads the drive and light on external drive blinks slowly. If you’re looking for a high-capacity drive for your Xbox One, the WD Black P10 5TB portable hard drive is a good value at around $150 (The 3TB version is $110). I would recommend you to try different USB cable with your Playstation 4. You don’t have to rebuild the database while the external hard drive is connected to PS4. I bought a new seagate 2tb drive, but when I plugged it in, it said no usb connected? Now, try to connect the external hard drive again and check whether it works or not. After 3 minutes connect the external HDD and turn on PS4. So basically you need to FULL initialize the PS4 and reinstall the system software. I mean when I check it in the PC? But the device is 3.0. And because of that it’s saying that the hard drive the game is on is NOT currently connected to the playstation. Standard, original PS4. Even though I am using all the correct requirements! Once you confirm it works properly, then it’s the PS4 system that causes the problem. So, I’ve gone through almost all the comments on this post and I am still stuck. Have you tried it on a PC to check its health? I might end up having reformatted to a different PlayStation, and see if my PlayStation can see it. Hi, i have a seagate 2TB PS4 external storage. When you leave a mechanical hard drive for so long without any use, this sometimes happens, especially if it was subjected to a magnetic field caused by other electric devices. When the computer or WD external hard drive gets infected by virus or malware, you may not be able to access saved data or even open the drive in PC. To make it work in Windows you’ll need to remove the existing partitions and create a new partition that is recognised by Windows. Hope this will fix the problem. Or do I have to reinstall the 2GB by d/l the latest update file and reinitializing etc etc? The device manager shows it as not connected and doesn't appear in Disk Management either. The full format process takes between 15-20 minutes only on a 1tb drive. In both cases this needs a technician to fix it. I think PS4 system has accidentally disabled the driver related to that external hard drive due to a former bad experience, so it won’t recognize it at all after that. Thanks in advance for any advice you can offer. I have not formatted it yet, but when connected it shows me 1KB in use / 206.5MB…but the drive is 4TB… What’s going on there? On his PS4 my HDD works with both ports, his cord, my cord, and the spare cord. Is there a guide on the dismantle part? Make sure you connect your external HDD directly to the USB port and not via a USB hub. Software for Mac A NEW SMART PERSONAL CONTENT APP: * Be among the first to pre-register for the FREE BETA*! WD SES. See all 19 - All listings for this product. If it is possible, use another external HDD with your PS4 and check whether it works fine or not. If not, the only solution you have then is to initialize the PS4. Connect your external hard drive to your PC, and perform an error check and let your PC fix all errors on your device. The light is on and if I leave it plugged in for a while it says usb hard drive not compatible. My seagate 4tb hd has worked well for quite some time. During the scan, you could see more and more data showing up in the results. Just wanted to update. Do you by chance know the problem? Use a cheap one that costs you $7 or so. My HDD is connected but my PS4 does does show that it is connected. After reinitializing, head directly to update the system to the latest version before trying to use the external hard drive. I had to connect to my MacBook, remove the partition through Terminal (it was pretty simple; followed a youtube video), and then when I reconnected it to my ps4, the ps4 formatted it to ExFat in about .2 seconds. Thanks for telling us about your experience. By the way, before buying a new external hard drive, try to fix the current one. Try to initialize PS4, this resolves 99% of the issues. There is a serious conflict in the PS4 system that causes the problem. WD Security for Mac. – the brand new 2TB WD recognized by laptop Do your tests before accusing anything. I am glad you have figured out how to fix it. Reboot and plug and and the repair worked. Is there a way I can save my data, before doing a full format? You need to full format (not quick) the external HDD in order to rectify it. I let the system update, I unplugged everything and let it just sit for a while, it’s just not detecting the storage device anymore. This will help many people who encounter the same problem. ( After formatting it with cmd, exFAT option appeared. The only way to fix it is to connect it to a PC and perform FULL format. My external hard drive is a Seagate 4tb I just did the 6.50 update forever it wouldn’t allow me to do the update kept freezing my PlayStation and shutting it off saying update not allowed finally I did Direct Connect and it did the update and now my system won’t even recognize that my external hard drive is plugged in why… Update kept freezing and frying out my PlayStation and now my hard drive will not read what do I do.. It’s possible that the USB bridge is out of action and the hard drive itself is healthy. I eventually shut down ps4. I wasn’t forced to unplug the system entirely but upon restarting the Hard drive wouldn’t read and would beep. Connect another external storage device to your PS4 (USB flash memory can work also). Checking Storage just counts the System Storage, no External Storage. The storage structure of the lost files would be altered or damaged by any changes on the drive. If you can tell me any download link. Once you... Use another USB port. Thanks for these tips. You’re my only hope. Have a look on this post. Do one last attempt. I don’t have a PS4 yet, I have been trying it on a friends to make sure it will work before I buy one myself so I can’t send through a picture of the error message at this stage. After the scan is over, check the scan results for the desired data. Aside from that I don’t understand why it won’t format to extend? With the WD Gaming Drive, you can quickly and easily expand the capacity on your PS4™* console by up to 4TB to conquer boundless new worlds. Hi. Whenever I plug it in my USB 2.0 port, it works fine but in USB 3.0 port, constant white led is there and doesn't blink. My ps4 all of a sudden wont recognize my Seagate 2tb external hard drive. This will most probably resolve this problem. Unplugged the power to it and let sit for a few minutes off completely. Error code (ce-41901-5) If you have any other question, please don’t hesitate to come back and ask. I think it might just be a lost cause. It’s still running and it’s light still comes on but won’t recognize. Then, while connected, restart your PS4 and it shall be recognized then. So, rest assured that your external hard drive is USB 3.0, because you could already used it in the past for saving games. Please do and tell me the result. I have half of my games downloaded on the external hard drive and half downloaded on my PS4 so I would really like to be able to fix the problem. The PS4 system software doesn’t have the relevant driver for that particular external hard drive. You better connect it to a PC, and perform an error checking function, this will hopefully help immensely. You need to buy a new external HDD enclosure (it won’t cost you more than $10). 2. For some reason the only way I can see the responses is by commenting. Thanks again for all your help! Hooked up to laptop and it says its connected and working fine. To start app. When he has plugged it in the xbox screen says that xbox is compatible with 3.0 or faster and this device is too slow. my only guess is that I need a USB 3.0 cable, but I’m not particularly familiar with the different types of USB cables and don’t want to waste money on something that won’t work. You need a technician to check that for you. Yesterday night I was playing a game I have installed on my MyPassport 2TB External drive and it fell off my PS4. 3. Online storage is too limited and doesn’t suit one that needs 1tb+ storage capacity. I didn’t have any physical damage for the hard drive. I changed it and it does not worked, becaue my ps4 could not boot. Thanks . Hi, so my 1TB external storage randomly stopped working. Since Sony first released the support for external hard drives to use as extended storage, it announced that it had to be USB 3.0. I am guessing that because, according to my knowledge, this trick has solved lots of problems in this regard. Just got an error message of (CR-37857-0) USB Storage Device is not connected. I also am not comfortable with trying to rebuild my PS4 database nor do I wish to reset to factory settings. Afterwards, connect the external hard drive to your PS4, then restart it. I am afraid that your son did a grave mistake by formatting your external HDD on PS4. Probably the USB bridge/adapter is damaged, not the hard drive itself. Western Digital’s Black Series Hard Drive. Though, you have made a valid point here concerning spoiling the USB ports. It is a seagate 4tb. What can I do cause I downloaded my games to it and if it deletes them I’m screwed cause I bought them and downloaded from ps network. I can always just redownload m games as all my save game management is saved to my system storage. We tried connecting it to a different port, to my computer, etc. Absolutely. If verified, you have to perform a FULL format to eliminate any potential bad sectors that cause this issue. All the latest models and great deals on are on Currys with next day delivery. You know what I’m afraid the most about your case? I am always running out of storage space on my PS4, which means I have to either delete unused apps or saved screenplay videos in order to update apps. Ensure that your PS4 controller is connected via USB cable. Most probably your PS4 needs initializing. We need to perform several tests in order to identify the problem. It resets your console to the original factory settings (Just like the first time you’ve turned it on). If it happens only for one game, then the game is not installed correctly, or it is causing conflicts with other apps/games. Hi my external hard drive was not recognized by ps4 slim. Hi, I need some advise please. If your game saves are still available, you can easily fix that problem by re-installing those games on a new external hard drive. Still stuck. I followed the instructions about powering off and on the PS4 and when that didn’t work I tried rebuilding the database. I have a Seagate 1 TB hhd and it worked for months and then just stopped working on my ps4 but when I hook it up to my computer it works just fine what step should I take next to get this to work on my ps4. The external HDD is connected, the PS4 can read it and it’s not formatted as extended storage. There's a 2TB 2.5" drive from Western Digital, unless it's a hardware restriction by the PS4, which would make no sense at all. Then most probably it’s a compatibility issue with PS4 operating system. You need either a desktop external hard drive or an external SSD (too expensive). Most of the times the USB connection malfunctions because of program conflicts. All is well. Did you use your external hard drive as a backup storage or extended storage? 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