is my bridge broken? I just bought two hue GU 10 spotlights. Obviously Hue has very poor intergration with both Alexa and Google. How can I get the app to recognize the bridge is connected and working? Unbeknownst to be, the access point had gone bad for one reason or another. -Attempted turning off the light switch itself, (no dimmer capability). I have multiple Alexa devices (Amazon & Sonos). I dont get it!! I have connected 2 bulbs with the hue and enable with Alexa echo. I have tried with my smart phone and my laptop to fill in the “help” form. I can still control the bulbs actions individually. I cant Find support information ANYWHERE on this subject!! My Philips Hue White light does not seem to work. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! If you have any of the latest Philips Hue bulbs, you'll have the option of connecting to Bluetooth without a hub. Disable the Philips hue skill and later reactivate it with the use of Alexa app. Once you see them it means you’re ready to go. Go ahead and press the connect button on the bridge and that should get you connected. Sounds like a faulty bulb if it does the same in a different fitting. When I first connected the bridge everything worked fine. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. The bridge does not need to be connected to work with your home lights, so when flashing, your lights should still work. How To Make Your Dumb Air Conditioner Smart, How To Mount Blink XT and Blink XT2 Cameras, How To Make Your Dumb Blinds Smart (DIY Smart Blinds), Register Your Robot & Get 15% Off Your Accessories Purchase, Google Home and SmartThings : Everything You Need to Know. If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems. It took us a while to figure this out, but luckily there’s an easy fix! My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. Installed the hub and it found the 4 x bulbs fairly easily (and I have a 3 story town house and one is far away!). I have a Hue Go which is about 4 months old. Check that the ethernet cable is securely connected to the bridge and your router. Both Samsung Android. Hello. Bluetooth doesn’t require a Bridge at all; you can simply open the Hue Bluetooth app and connect your bulbs that … It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO. Went to Hue app, turned light on- it worked. 2. We need the apps to support multiple bridges for the same lights in a multi-router setup. Hello, I bought 3rd Gen starter kit, a month ago. Connecting the bulb to your Wi-Fi network means that it doesn't lose its connection because it's not dependent on your phone being in the house. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. It used to work properly but for the last few weeks this is not the case. Also, make sure the bulbs are near each other for them to receive signals from other bulbs and the Hue Bridge. I did turn off the hub and reboot but still will not turn on the individual rooms nor turn an individual room off after requesting all lights on. Light B means it is connected to a network. Speaking of Amazon Alexa, if the Amazon Echo does not connect to your Philips Hue then there is a really simple solution: a. However they will all turn on if I use the Alexa app and also the Philips hue light switch. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. Why have they stopped turning on with the group voice command? If you can’t add lights to the Philips Hue bridge in the app it can send you into a complete mental breakdown. Using Philips Hue with Bluetooth or Bridge Did anyone find a resolution for this problem? Check whether the speaker is already connected with another Bluetooth-enabled device. The fact of the matter is that most technology these days has its hiccups and occasionally fails. thanks in advance. If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. Seems that network changes or other network issues cause Alexa to forget the connection to the Hue bridge, even if the devices are still listed in the app as unresponsive. What is the fix? Connect with the Hue Go in the Hue Bluetooth app, and with your phone close to the Hue Go; Verify that it works by controlling the color of the light. Make sure you make check your internet connection by looking at the center button light on the Hue bridge. Look on the dimmer label for LED and CFL. This was working this morning at 6:30am and now at 3:15pm it does not work at all. This is very frustrating, how can I fix this. We have rounded up some of the common issues people face when using different types of Hue bulbs and how to resolve these problems. After 5 minutes my Hue Bridge 2.0 disconnects completely and cannot be reached via any apps or unless I press the button again. This may for instance happen, if you bought a second hand light. 1. they should now work with alexa and can be renamed. Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. I have a standard dimmer switch. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? Kevin Noyes is the founder of this website and a smart home tech enthusiast fascinated by the power of connected devices. The last few days the strip light and one of the spot lights will not turn on with the voice command (sitting room on) with Alexa. Join our Facebook Group & Other Hue Users, Then open the Philip hue app and select “settings options.”. Still “unable to connect.”. 4. I’ve spent hours trying to figure out to the point of delegating apps and starting over. 3 color lights all connected to a 3-light ceiling fan. My daughter has a strip that was shortened (and cut in the correct zone) The middle light is the only one that will change colors while the outside two just stay lit brightly lit white. You simply screw in the bulb, power on the lamp, and then hop into the Hue BT app to connect to it. After that, key in the serial numbers of the bulb. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. It is driving me a bit crazy! It won’t come on at all and appears completely dead. My bridge randomly stopped connecting. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. If you have multiple wireless networks such as a 2.4ghz network and a 5.0ghz network, then try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. You’ll be asked to add a name and an email address before you proceed, but after that, you’ll be guided through the process with the aid of on-screen instructions. It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) Philips Hue bulbs have been voted among the best lights that provide your home with natural and beautiful blending lighting altogether. Well that's Bluetooth for you. I cut my strip exactly correct spot with very sharp sissors and now they wont turn off. I then tried to get the app to find the bridge with no luck. So our hall can get quite dark, due to weather conditions & lack of window light, any time during the day. I have spent a lot of money on a whole house of hue bulbs and would like to use them. But first, we need an understanding of what the lights and buttons on the Philips Hue are for. Hasn’t stopped. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. am i missing something/ is there a way to fix it/ can i send it back to philips? Look closely and note it down. I have two Asus AC3100 routers in AIMesh mode. By comparison, installing and connecting Philips’ new Bluetooth Hue bulbs couldn’t be easier. This was a huge problem that we had in our house. This site is owned and operated by Kevin Noyes. I have both in my home and sometimes they both become unable to connect with the Hue lights. Philips Hue bridge has no internet connection Check that the ethernet cable is securely connected to the bridge and your router. Go through the Siri setup process again in the Philips Hue app and it should work this time around. when the hall is dark & motion is detected – turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup there’s Day behaviour time frame options and Night Behaviour options, this won’t allow what I want or am I missing something (which I feel I am, one or two neurons that is !! Any guidance would be gratefully received! Any idea why Alexa keeps “forgetting” that hue lamps are dimmable? Tried it in other devices and it would not light up in any of them. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. If when powered on at the switch it doesn’t light then contact Philips reading a replacement under warranty. Any ideas on what I can do to fix these issues? when I first bought the lights a few months ago from JB Hifi they worked fine but for a while now they can’t produce green or light blue.. they just go white. Newer versions of Philips Hue bulbs feature “richer colors,” meaning that the bulbs have deeper greens and blues to more consistently match the colors of the Philips Hue Go and Lightstrip. I’ve tried all the quick fixes but still nothing… what is next ? ... of course, was a doddle. I have a similar routine called “relax” that will dim these same bulbs. For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. I have to press the button on the bridge every 5 minutes. If I have the bulbs connected to the dimmer they work fine with it, but Alexa won’t find them on a scan anymore. Have 6 lights, (3 plays and 3 hue color lights). I’m not exactly sure when it started but now it takes about 10 minutes for the lights to turn on. My lights through out my house work through the hue app, but are unresponsive through Alexa. They connect to the bridge but not google home doesnt seem to find them. Make sure both the speaker and the smartphone are probably charged. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. Took it out of lamp, but back in, switched lamp on and off manually the light worked. The Hue bridge is working and the Hue app will control the lights. Side Note: If your Hue Bridge and Amazon Echo are on the same wireless network then it should be an easy pair up. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. You only have "tighten measures" if the two first methods did not work. How do i solve this? I’ve added the hue skill and redone the advice here a few times but nothing seems to allow me to switch the thing on or off vocally. Plz help me! Any suggestions? If you encounter problem with pairing or connecting your Philips Bluetooth speaker with your smart phone, try the following. I do everything the page asks. I have had Hue bulbs for 2 years now. This happened when I went from an LG G6 phone to the Pixel 2 XL. Bluetooth works quite differently. The same can be achieved by a reset via Dimmer Switch (on+off button next to the light for 10 seconds). Reset the light will make it factory new. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. Make sure your hue bridge is connected directly to your router, if it is going through a switch or I have disabled and reconnected several times with no success. Select the type of device—in this case, Philips Hue. 5. Is that normal? First, you’re going to go to screw in your Hue Bulbs and turn on the light or your wall switch. Is there an issue with Alexa and the “old version” of the bulb? After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. the one im up against now it seems once it has been on for a few minutes it will shut off for about 5-10 seconds and then come back on and it will continue to do this every few minutes. Then connect the Hue bridge by tapping the setup button (button D). When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Verdict. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. I have about 20 Phillips lights in my home with the hub and Alexa. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. (The bridge is hardwired into my router.). I have to unplug it and reconnect. There is only a large purple Philips rectangle where one would expect to find a “SEND” button. For example, I once had my Philips Hue running off an access point. For the $$$ spent, this is ridiculous. Tried searching for it with and without the serial number but the app doesn’t see it. away from the hub and nothing …, The lightstrip was working OK through Bluetooth but, that’s now stopped working too so I’m a bit stuck with what to do now …. Hue bulbs have been known to be flaky with certain dimmer switches. If you switch on all of your Hue bulbs and reset the brightness level it should fix the problem. Bulbs must be within 40 to 60 feet of the bridge. The Hue Bridge requires that your router supports UPnP (Universal Plug and Play). I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. Most Common Philips Hue Problems & How to Easily Fix Them. I have even set them all up in the Amazon app. Go to the app and click on the “settings” section. It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. Enter serial number of the hue bulb you’re trying to connect. Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned. I have over 20 bulbs and have never had this happen. Support was useless. If that fails, you can use the other method which requires you to factory reset the device. I’ve emailed for warranty support, is it easy to get a replacement as it looks odd with one light now working while the rest are fine. Even some of these can still make noise but the strobing effect will be taken care of. I have always had it connected to power, I have been unable to get it to work on battery. 2. I noticed the Hue app was only controlling one the bulbs. Once you have done this the Philips Hue bridge will be able to discover and connect to them. There are a few different reasons this could happen so I decided to write this post about it and some of the different ways to fix it. Hi, just installed 4 Phillips Hue BR30 Flood bulbs and they are strobing. The app on the phone shows complete connectivity and says that I am controlling the lights. Make sure that the Philip Hue Bridge is still on when conducting these processes. Try out the first process of reviving its function which includes the use of the Hue Bridge as we saw earlier. I’m now waiting for the Hue app to update all my devices. Don’t let that deter you from using new technology. If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. I can also turn on the two lights with independent voice commands. Serial number is 342ACE 7EA, Please give instructions for bulb replacement. Severely frustrated. Hue Bridge Connectivity Issues Hue Iris If you are unable to connect to your hue bridge, there's a few things we need to confirm first. This is a common problem found on different bulbs, and it can also occur on the Philips hue too. That happened to me recently with my own Philips Hue lights. Plug the bulb back into its socket and ensure bulb is turned on, before hitting continue button. The internet connection light on the bridge (Number 3 in the image above) will flash when trying to connect. If you set Siri up successfully within Philips Hue, but the Bridge unpairs randomly from HomeKit at some point, it’s likely because you removed the Hue … I bought two 4-pack hue White A19 bulbs from Best Buy to connect to the Philips Hue bridge and colored lights starter pack I received for Christmas. This is … My hue bulb has started to flicker on normal light setting and some other settings. Believe me, I know….been there, done that. I am stumped (and frustrated beyond words). To note that I have exempted the app from the save battery list. It used to work fine. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. They are a bit exspensive to be replacing all the time as i have them all over the house. Next, connect it to your router using the included network cable and you’re going to look for three blue lights (A, B and C in the diagram above). It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task. Setting up your home lighting with the Philips Hue Bluetooth option could not be any easier, making it an obvious choice for people who just want to set it up and not have to worry about much else. If it does not stop flashing then ensure your router is connected to the internet. Light C is telling you that your bridge has internet connectivity. If this fails to work: a. Smart speakers are used in many households for controlling smart lighting products. Once reset you can then connect them to your new bridge. The good news is that you can do so and still use Alexa. Open the Philips Hue app, b. This has probably been connected to another bridge and now "defends" itself against the new bridge. Currently, one of the most popular smart lighting options, Philips Hue, can’t be … These issues are quite common and are easy to fix too. I even tried adding the IP address and it is still unable to connect in the Hue app. I was on the phone with Amazon helpline for > 1 hr and they could not assist. It’s very annoying. Also, make sure that Alexa can easily understand the group name that you have assigned for your Philips Hue. My Alexa no longer recognizes my Hue A1 “old version” bulb. They are connected to a hue bridge (version 2) and and Amazon Alexa. My Hue bridge is connected with all lights on; however, my Hue app shows “Unable to connect”! Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. Do note that your bridge does not require an internet connection, your hue lights and app will all work fine without this. *. I have my Hue setup with my Google home and set to turn on when I come home when it’s dark out. Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. Basically, when you turn on one of the Philips Hue bulbs without using the Philips Hue app or your Amazon Echo, it can cause all kinds of weird connectivity issues. After that, click on “add serial number” option on the app. I have one bridge connected to one router. If it is the case, disconnect that device and try again. Factory reset your Google device Factory reset your Philips hue bulb using the Philips hue bt app BUT DO NOT SET IT UP WITH THE PHILIPS HUE BT APP. is a participant in the Services LLC. All you need to do is download an app called the Philips Hue Bluetooth, and it guides you through a straightforward setup. I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. I have 6 other strips to shorten but am concerned that they will have the same problem. Basically, you’ll either need to check your dimmer switch for any defects, pick up the aforementioned dimmer switch or replace the Hue bulb. MG. Did you cut the strip in the ‘cut zone’? I am having the issue where my HUE is connected – all lights blue and the app being used to control the HUE is the Philips Hue app for IOS 13.5.1. If the bulbs are not connecting after a successful addition, check whether the bulbs are turned on. I am getting headaches. Delete the bulb and add it again to the Hue Bridge. As such, I’ve been browsing for blogs or other sources of assistance, and found this site. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo Go to settings, c. Tap on light setup. You can use a Hue dimmer without a bridge to reset bulbs. b. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. My Hue is having issues. This allows you to access your bulbs remotely. The Philips Hue Go lets you unplug your smart lighting and take it with you – that in itself is unique. ). What is the solution to this problem? All lights should be a constant blue. Open google home app and set up bulb through that as instructed (fingers crossed it works for you guys) Then you can go set up the bulb with the Philips hue app so that you can update the firmware when needed. S/N 910C98. Therefore in such a case, you need to use Philip’s app to turn off the lights which are quite comfortable and possible. The causes may be due to a damaged bulb, also ensure that the bulb is using a traditional light switch and not a in the wall dimmer switch. It appeared when I purchased the Alexa dot 3 and Echo plus. Many times, only a few of the lights actually turn off and I have to repeat the command. I have unplugged and started over and pushed the round center button to try to connect the bridge to the app but no luck. I created a “goodnight” routine in Amazon echo to turn off 11 lights, 2 Wemo switches, and dim 2 more lights. Now you can go ahead and plug in and power on the Hue bridge. One of the bulbs kept turning off soon after turning on. Hi everyone, I just bought a Lightstripes Plus in order to fit with my others Philips Hue lights (E27 Bluetooth). Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? The only Philips hue features that require internet are using hue away from home using geofencing. After having worked as a smart home security installer, he now reviews smart home products and discusses topics related to the Internet of Things. Is there a fix or will these smart bulbs not work where I have installed them? You can go do this for all of the Hue lights in your starter kit or go wild because you can add up to 50 hue lights and accessories to your bridge from there. I have created a group called “iving room lights”but it will not allow me to control the lights when I attempt to switch them on together either by voice or via the app, it’s as though it’s not recognised. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. This number can be smaller with interference from walls and other wireless devices. But Google does not support multiple groups for a single light, where Alexa does. Make sure your router is connected and that there is an active internet connection. It will turn on and off and the two others do nothing. Any solutions? One only blinks and is not discoverable. Use the Hue app to change color, etc. So far, after 3 hours, only two of the eight bulbs I’ve set up have been successful. I have a lantern in the kitchen with light strips around, they are powered by the mains, are picked up by the bridge and the app, however will not change colour like the other strips lights other on my center isle and upper level units. Also, the problem may occur in the case where the lights have stopped communicating with the bridge hence causing a blackout. so Philips have finally released a bulb collection that doesn't need the expensive bridge to make them all work together. using the cord that looks like a phone cord, connect the hub directly to the WiFi router. I was able to tell Alexa to turn the individual rooms on with no problem until this last week. What else could be the problem? In fact, you can set up Hue bulbs using voice control on a recent Echo device (Amazon Echo Dot third-gen, Echo Plus first or second-gen, or the latest Echo Show). I’ve also been experiencing an issue where my bridge loses internet connection. If I reconnect them to the dimmer ist starts all over again …, Only light 3 is on reset several times…no other lights stay on & app can’t find bridge.

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